KARIBIO® TERMS OF SERVICE

Effective Date: 5 October 2026
Last Updated: 5 October 2026

1. About These Terms

Welcome to Karibio®.

These Terms of Service (“Terms”) govern your access to and use of the Karibio website, mobile applications, booking technologies, communications tools and related digital services (together, the “Platform”).

Karibio® is operated by Odysify Tours & Travels Limited, trading as Karibio®.

In these Terms, “Karibio”, “we”, “us” or “our” means Odysify Tours & Travels Limited, unless the context requires otherwise.

By creating an Account, making a Booking, purchasing or requesting a Service, submitting content, or otherwise using the Platform, you agree to be bound by these Terms.

If you do not agree to these Terms, you should not create an Account, make a Booking or use the Platform.

These Terms should be read together with our:

• Privacy Notice;
• Cookie Policy;
• applicable Booking Conditions;
• applicable Provider Terms;
• cancellation or refund rules displayed for a particular Service; and
• any other terms or notices presented to you before you complete a transaction.

Where mandatory Kenyan law gives you rights that cannot lawfully be excluded or restricted, those rights continue to apply.

PART A — DEFINITIONS AND SCOPE

2. Important Definitions

For purposes of these Terms:

“Account” means a registered Karibio user account.

“Booking” means a reservation, order, request, purchase or other transaction made or initiated through the Platform.

“Booking Confirmation” means an electronic confirmation, receipt, voucher, message or other record showing that a Booking has been accepted or recorded.

“Customer”, “Guest”, “User” or “you” means a person who accesses or uses the Platform, creates an Account, searches for Services or makes a Booking.

“Provider” means a hotel, lodge, guest house, restaurant, tour operator, attraction, activity provider, transport provider or other hospitality, tourism or travel-related business displayed or made available through Karibio.

“Provider Content” means information supplied by or on behalf of a Provider, including descriptions, photographs, availability, facilities, rules, prices, taxes, fees, cancellation terms and other listing information.

“Service” means accommodation, restaurant, tour, activity, transport, attraction or another hospitality, tourism or travel-related service made available through the Platform.

“Platform” means the Karibio website, mobile applications, digital services and related booking technologies.

“Total Price” means the total amount displayed to you before completing a Booking, subject to any clearly disclosed amount that must lawfully or operationally be paid directly to the Provider or another third party.

3. Who May Use Karibio

The general Account and Booking services on Karibio are intended for persons aged eighteen (18) years or older who have legal capacity to enter into contracts.

By creating an Account or making a Booking, you represent that:

• you are at least eighteen (18) years old;
• you have capacity to enter into a binding agreement;
• the information you provide is accurate and current; and
• if you act for another person, organisation or business, you have authority to act for them.

A person under eighteen may be included as a Guest in an appropriate family or group Booking made by an adult.

Karibio may introduce specific Services for younger persons only where an appropriate lawful process is implemented.

PART B — KARIBIO'S ROLE

4. Karibio as a Platform

Karibio provides technology that allows Customers to discover, compare, communicate with and, where available, book Services offered by Providers.

Unless Karibio is expressly identified as the direct Provider of a particular Service, the underlying hospitality, tourism, restaurant, activity or transport Service is provided by the relevant Provider and not by Karibio.

A Booking may therefore create:

1. an agreement between you and Karibio concerning use of the Platform; and
2. a separate agreement between you and the relevant Provider concerning the Service booked.

The Provider is generally responsible for delivering the Service described in its listing, subject to applicable law and the terms of the Booking.

Karibio remains responsible for obligations that apply directly to Karibio as Platform operator, contracting party, payment facilitator where applicable, data controller where applicable, or otherwise under law.

5. No Ownership or Control of Independent Providers

Unless expressly stated otherwise, Karibio does not own, manage or operate independent Provider premises, vehicles, restaurants, accommodation, tours or activities.

Providers are responsible for matters under their control, including where applicable:

• licences and permits;
• legal authority to provide their Services;
• health and safety requirements;
• accuracy of listing information;
• staffing;
• property condition;
• food and beverage service;
• transport operations;
• availability;
• fulfilment of confirmed Bookings; and
• compliance with laws applicable to their business.

Nothing in these Terms is intended to remove any responsibility Karibio has under mandatory law.

PART C — ACCOUNTS AND ACCESS

6. Creating an Account

You may be required to create an Account to access certain Platform features.

When registering, you must provide information that is accurate, complete and not misleading.

You must not:

• create an Account using another person's identity without authority;
• use false contact information;
• create Accounts for fraudulent or abusive purposes;
• impersonate another person or business; or
• use an Account that has been suspended or terminated without Karibio's permission.

Karibio may require reasonable verification before allowing access to certain features or transactions.

7. Account Security

You are responsible for taking reasonable steps to protect your Account credentials.

You should:

• use a strong password;
• keep your password confidential;
• protect access to your email account and device;
• sign out of shared devices; and
• notify Karibio promptly if you believe your Account has been compromised.

You are responsible for activity performed through your Account to the extent permitted by applicable law, particularly where the activity results from your failure to take reasonable security precautions.

Karibio may temporarily restrict access where suspicious or unauthorised activity is detected.

8. Account Information

You should keep important Account information current, including your:

• name;
• email address;
• telephone number; and
• other information required for active Bookings.

Karibio is not responsible for a failure to receive an important Booking or security communication where the contact information you provided is incorrect or outdated, except where applicable law provides otherwise.

PART D — SEARCH, LISTINGS AND AVAILABILITY

9. Search Results

Karibio may organise, filter or rank search results using factors such as:

• relevance;
• location;
• price;
• availability;
• ratings;
• popularity;
• facilities;
• Customer preferences;
• Provider performance;
• promotional participation;
• Booking history where personalisation is permitted; and
• other appropriate factors.

The position of a Provider in search results is not a guarantee that it is the best option for every Customer.

Where advertising, sponsorship or paid placement materially affects presentation, Karibio will seek to identify that appropriately where required.

10. Provider Listings

Provider listings may contain:

• property or business names;
• descriptions;
• photographs;
• facilities;
• room or Service types;
• menus;
• schedules;
• availability;
• rules;
• location;
• accessibility information;
• cancellation terms;
• prices;
• taxes;
• fees;
• ratings;
• reviews; and
• other information.

Much of this information may be supplied by Providers.

Karibio may review, format, moderate or verify information, but we do not guarantee that every Provider statement will always be complete or free from error.

Providers must keep their information accurate and current.

If you identify materially inaccurate information, you may report it to Karibio.

11. Availability

Availability shown on the Platform may change.

A Service is not guaranteed merely because it appears in search results.

A Booking becomes binding only in accordance with the Booking flow and applicable confirmation requirements.

If a Service becomes unavailable after a Booking has been accepted, the Provider and/or Karibio, depending on responsibility for the issue, will seek to provide an appropriate remedy as required by the Booking terms and applicable law.

PART E — PRICES, TAXES AND FEES

12. Prices

Karibio seeks to display pricing clearly before you complete a Booking.

The price shown may include or separately identify, where applicable:

• the Provider's base price;
• taxes;
• statutory charges;
• service fees;
• booking fees;
• payment-related charges;
• tourism or local charges;
• optional extras; and
• other amounts associated with the Booking.

Before confirming a Booking, you should review the Total Price and the price breakdown presented to you.

13. Additional Charges

A Provider must not impose undisclosed mandatory charges that contradict the Booking information presented to you.

Some optional or usage-based charges may arise after Booking, for example:

• optional meals;
• minibar consumption;
• damages;
• additional Guests;
• late checkout;
• parking;
• optional activities;
• excess transport waiting time; or
• other extras voluntarily requested or incurred.

Where a charge is mandatory and reasonably foreseeable before Booking, it should be disclosed before you confirm the transaction, subject to applicable law.

14. Pricing Errors

Despite reasonable efforts, an obvious pricing or listing error may occur.

Where a price is clearly erroneous and would reasonably be recognised as such, Karibio or the Provider may contact you before fulfilment to:

• offer the correct price;
• provide an alternative; or
• cancel the affected Booking and arrange an appropriate refund of amounts paid for the cancelled Service.

This clause does not permit arbitrary price changes after a valid Booking and does not limit statutory consumer rights.

15. Currency

Prices may be displayed in Kenyan Shillings or another supported currency.

Where currency conversion is shown, the converted amount may be indicative unless the transaction is expressly processed in that currency.

Your bank, card issuer, mobile money provider or payment processor may apply its own exchange rate or fees.

PART F — BOOKINGS

16. Booking Process

Before completing a Booking, you are responsible for checking the information presented, including:

• Provider;
• Service selected;
• dates;
• times;
• number of Guests;
• location;
• price;
• taxes and fees;
• cancellation terms;
• payment terms;
• special conditions; and
• any important Provider rules.

The Platform should provide an opportunity to review and correct relevant Booking information before final submission.

17. Booking Confirmation

A Booking is confirmed when the Platform or relevant Provider issues a Booking Confirmation indicating that the Booking has been accepted, unless the Booking flow clearly states a different process.

You should review the Booking Confirmation promptly.

If you identify an error, contact Karibio or the Provider as soon as reasonably possible.

Electronic confirmations and records may be used as evidence of the transaction in accordance with applicable law.

18. Booking for Another Person

You may make a Booking for another person if you are authorised to do so.

You are responsible for ensuring that:

• the Guest understands relevant Booking conditions;
• the information supplied about the Guest is accurate;
• the Guest is informed of relevant Provider rules; and
• you are authorised to provide any personal data submitted about that Guest.

Where payment obligations are attached to your Account or payment method, you remain responsible for those obligations unless otherwise agreed.

19. Special Requests

Special requests are subject to availability and Provider acceptance.

Examples may include:

• room preferences;
• dietary requests;
• accessibility requirements;
• early check-in;
• late checkout;
• airport pickup; or
• seating preferences.

A special request is not guaranteed unless expressly confirmed.

Where a request relates to a disability or accessibility need, Karibio and Providers should handle it in accordance with applicable law.

PART G — PAYMENTS

20. Payment Methods

Depending on the Booking, Karibio may support payment methods such as:

• mobile money;
• bank payment;
• cards;
• payment gateways;
• payment at the Provider; or
• other supported methods.

Available payment methods may differ by Provider, Service, location or transaction.

21. Payment Processing

Payments may be processed:

• by Karibio;
• through a payment processor acting for Karibio;
• directly by a Provider;
• by a financial institution; or
• through another disclosed payment arrangement.

Payment providers may apply their own terms and privacy notices.

Karibio does not require access to every sensitive payment credential held by your bank, card provider or mobile money operator.

22. Payment Authorisation

By submitting payment information, you represent that you are authorised to use the relevant payment method.

You authorise the applicable payment processor to charge the amount disclosed for the Booking and any additional amount you separately approve.

Karibio may decline, pause or review a transaction where there is a reasonable concern involving fraud, security, payment failure, sanctions, unlawful activity or another legitimate risk.

23. Failed or Reversed Payments

If a payment:

• fails;
• is reversed;
• is charged back;
• is cancelled by the payment provider; or
• cannot be verified,

the Booking may remain unpaid and may be cancelled where permitted by the applicable Booking conditions.

Karibio may contact you to resolve the payment issue.

Nothing in this section prevents you from disputing an incorrect charge through lawful procedures.

PART H — CANCELLATIONS, CHANGES, NO-SHOWS AND REFUNDS

24. Cancellation Conditions

Cancellation conditions vary by Provider and Service.

Before completing a Booking, the Platform should display or make available the applicable cancellation conditions, which may include:

• free cancellation before a stated deadline;
• partial refund;
• non-refundable Booking;
• cancellation fee;
• date-change conditions;
• no-show charge; or
• another clearly stated rule.

You should review these conditions before confirming the Booking.

Mandatory rights under applicable consumer law prevail over conflicting contractual terms.

25. Customer Cancellations

If you cancel a Booking, the amount refundable will depend on:

• the cancellation conditions accepted at Booking;
• the time of cancellation;
• amounts already lawfully incurred;
• the Provider's applicable terms; and
• mandatory consumer rights.

Where the Platform provides a cancellation function, cancellation should be completed through that function or another method communicated by Karibio.

Keep the cancellation confirmation for your records.

26. Provider Cancellations

A Provider should honour confirmed Bookings unless cancellation is justified by circumstances permitted under the Booking conditions or applicable law.

If a Provider cancels a confirmed Booking, possible remedies may include, depending on the circumstances:

• full refund of the affected Service;
• alternative dates;
• a comparable replacement;
• assistance locating another Service; or
• another appropriate remedy.

The remedy will depend on the reason for cancellation, availability, the parties responsible and applicable law.

27. Changes to a Booking

Requested changes are subject to availability and may result in a price difference.

Examples include changes to:

• dates;
• room type;
• number of Guests;
• restaurant time;
• activity time;
• pickup point; or
• transport schedule.

A change is binding only when confirmed.

28. No-Shows and Late Arrival

If you do not arrive for a Service, or arrive after the Provider's permitted time without an agreed arrangement, the Provider's disclosed no-show or late-arrival terms may apply.

You should contact the Provider or Karibio promptly if you expect to arrive late.

No-show terms remain subject to applicable law.

29. Refunds

Where a refund is due, it will generally be returned through the original payment channel where reasonably practicable, unless another lawful arrangement is agreed.

Actual receipt time may depend on:

• mobile money provider;
• bank;
• card issuer;
• payment gateway;
• Provider;
• payment method; and
• applicable reconciliation processes.

Karibio will not intentionally delay a refund that it is responsible for processing.

Where another party controls the refund, Karibio may assist with communication or status information but cannot guarantee processing times outside its reasonable control.

PART I — PROVIDER RULES AND CUSTOMER CONDUCT

30. Provider Rules

A Provider may apply reasonable rules relevant to its Service, including rules concerning:

• check-in and checkout;
• identification;
• occupancy;
• smoking;
• pets;
• noise;
• property access;
• dress code;
• restaurant seating;
• activity safety;
• transport conduct;
• prohibited items; and
• damage to property.

Important rules that materially affect a Booking should be disclosed before Booking where reasonably practicable.

You must comply with lawful Provider rules.

31. Customer Conduct

You must not use Karibio or a Provider's Service to:

• commit fraud;
• impersonate another person;
• make deliberately false Bookings;
• misuse payment systems;
• harass or threaten others;
• engage in unlawful discrimination;
• damage property;
• interfere with Platform security;
• distribute malware;
• scrape or extract data unlawfully;
• bypass technical restrictions;
• create fake reviews;
• manipulate ratings;
• violate intellectual property rights;
• engage in unlawful commercial activity; or
• otherwise use the Platform unlawfully.

Karibio may investigate suspected misuse and take proportionate action.

32. Damage and Additional Costs

You may be responsible for loss or damage you or persons in your Booking intentionally or negligently cause to a Provider, subject to proof, applicable law and the Provider's terms.

A Provider must not make arbitrary or unsupported damage charges.

Where Karibio facilitates a damage claim, we may request information from both parties but do not necessarily determine final legal liability.

PART J — REVIEWS, RATINGS AND USER CONTENT

33. Reviews

Karibio may allow Customers to submit:

• reviews;
• ratings;
• photographs;
• comments; and
• other content.

Reviews should reflect genuine experiences.

You must not submit content that you know is materially false or misleading.

Karibio may use reasonable measures to identify manipulated, fraudulent or abusive reviews.

34. Prohibited Content

You must not submit content that:

• is unlawful;
• infringes another person's rights;
• contains malicious code;
• discloses unnecessary sensitive personal data;
• contains threats or targeted harassment;
• is fraudulent or deceptive;
• is spam;
• impersonates another person;
• falsely claims a relationship with Karibio or a Provider; or
• otherwise violates these Terms.

Karibio may remove, restrict or decline to publish content where reasonably necessary.

35. Licence to Use Submitted Content

You retain ownership of content you create, subject to rights belonging to others.

When you submit content to Karibio, you grant Karibio a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, display, distribute and use that content to:

• operate the Platform;
• display your review or contribution;
• promote relevant Platform content;
• moderate content;
• improve Karibio Services; and
• protect the Platform.

This licence lasts only for as long as reasonably necessary for those purposes, subject to lawful archival, dispute, security or record-retention needs.

Karibio does not obtain ownership of your intellectual property merely because you submit it.

PART K — INTELLECTUAL PROPERTY

36. Karibio Intellectual Property

The Platform and its original content, branding, software, designs, interfaces, databases, text, graphics and other materials may be protected by copyright, trademark and other intellectual property rights.

“Karibio®” and related branding may be protected trademarks or other intellectual property of their respective owner.

Except as permitted by law or expressly authorised, you must not:

• copy substantial parts of the Platform;
• reproduce Karibio branding for misleading purposes;
• reverse engineer protected Platform components;
• create unauthorised derivative works;
• remove copyright or trademark notices; or
• use Karibio intellectual property in a manner likely to cause confusion.

37. Provider and Third-Party Intellectual Property

Provider names, logos, photographs and other materials may belong to Providers or third parties.

Their appearance on Karibio does not transfer ownership to you.

You must respect applicable intellectual property rights.

PART L — PRIVACY AND COMMUNICATIONS

38. Privacy

Karibio processes personal data in accordance with the Karibio Privacy Notice and applicable data-protection law.

Acceptance of these Terms does not, by itself, constitute consent to optional processing for which separate consent is legally required.

Where separate consent is required, Karibio will seek to obtain it independently.

39. Electronic Communications

By using Karibio, you acknowledge that Booking confirmations, receipts, Account notices, security communications and other transaction-related information may be provided electronically.

Depending on the information you provide and the communication channel used, Karibio may communicate through:

• email;
• SMS;
• push notification;
• in-app messaging;
• telephone; or
• other appropriate electronic means.

Marketing communications are subject to separate preferences and applicable law.

You should maintain accurate contact information so important communications can reach you.

PART M — PLATFORM AVAILABILITY AND CHANGES

40. Platform Availability

Karibio seeks to keep the Platform available and reliable, but uninterrupted operation cannot be guaranteed.

Access may be affected by:

• maintenance;
• updates;
• hosting issues;
• telecommunications failures;
• payment-provider outages;
• cybersecurity incidents;
• force majeure events;
• third-party system failures; or
• other circumstances.

Where reasonably practicable, Karibio may seek to minimise material disruption.

41. Changes to Platform Features

Karibio may add, change, improve, suspend or discontinue Platform features.

We will seek to avoid changes that unfairly interfere with an already confirmed Booking.

If a change materially affects an existing contractual right, applicable law and the relevant Booking terms will apply.

PART N — SUSPENSION AND TERMINATION

42. Suspension or Restriction

Karibio may proportionately restrict, suspend or review an Account where there is a reasonable basis to believe that:

• fraud has occurred;
• Account security is compromised;
• payment abuse has occurred;
• the Account is being used unlawfully;
• these Terms have been materially breached;
• another person is being harmed or threatened;
• false information has been provided;
• Platform security is at risk; or
• restriction is required by law.

Where appropriate and legally permissible, Karibio may provide information about the reason and an opportunity to resolve the issue.

43. Closing Your Account

You may request closure of your Account subject to:

• unresolved Bookings;
• unpaid amounts;
• active disputes;
• fraud or security investigations;
• record-retention obligations; and
• other lawful reasons for retaining relevant information.

Closing an Account does not automatically cancel an existing Booking.

44. Effect of Termination

Provisions that by their nature should continue after Account closure or termination may remain effective, including provisions concerning:

• outstanding payments;
• completed transactions;
• intellectual property;
• lawful record retention;
• disputes;
• liability for prior conduct; and
• governing law.

PART O — SERVICE ISSUES AND COMPLAINTS

45. Problems With a Service

If a problem arises during a Service, you should, where reasonably possible:

1. raise the issue with the Provider promptly so it has an opportunity to address it; and
2. contact Karibio if the matter is not resolved or requires Platform assistance.

Where urgent safety concerns exist, contact the appropriate emergency or public authority first where necessary.

46. Customer Support and Complaints

Karibio may assist with matters concerning:

• Booking confirmation;
• cancellation;
• payment;
• refund status;
• Provider communication;
• Account access;
• technical problems; and
• complaints relating to Platform use.

Complaints may be directed to:

support@karibio.com

Legal or formal concerns may be directed to:

info@karibio.com

Please provide sufficient information to identify the Booking and understand the issue.

PART P — WARRANTIES AND RESPONSIBILITY

47. Platform Information

Karibio seeks to provide accurate and useful Platform information.

However, because some listing information is supplied by Providers and availability can change, the Platform may occasionally contain errors, delays or outdated information.

Karibio will seek to correct material errors after becoming aware of them.

Nothing in these Terms excludes responsibility that cannot lawfully be excluded.

48. Provider Services

Where a Provider independently supplies a Service, the Provider is primarily responsible for delivering that Service in accordance with:

• the confirmed Booking;
• the Provider's disclosed terms;
• applicable quality and safety requirements; and
• applicable law.

Karibio may assist with complaints and dispute resolution but is not automatically responsible for every act or omission of an independent Provider.

PART Q — LIMITATION OF LIABILITY

49. General Principle

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, these Terms do not exclude mandatory consumer rights or liability that applicable law does not permit a party to exclude.

50. Reasonable Limitations

To the fullest extent permitted by applicable law, Karibio is not responsible for loss arising solely from:

• circumstances outside Karibio's reasonable control;
• inaccurate information supplied by a Customer or independent Provider that Karibio could not reasonably have detected;
• a Customer's failure to follow disclosed Booking or Provider conditions;
• unauthorised use resulting from a Customer's failure to take reasonable Account-security precautions;
• independent third-party systems outside Karibio's reasonable control; or
• indirect or consequential loss that was not reasonably foreseeable when the relevant agreement was made.

Any limitation will be interpreted subject to applicable Kenyan law and the circumstances of the particular claim.

51. No Exclusion for Certain Liability

Nothing in these Terms is intended to exclude liability for matters that cannot lawfully be excluded, which may include liability arising from:

• fraud or fraudulent misrepresentation;
• deliberate misconduct;
• rights protected by mandatory consumer law;
• data-protection obligations that cannot be excluded by contract; or
• another liability that applicable law requires a party to bear.

PART R — INDEMNITY FOR MISUSE

52. Responsibility for Unlawful Misuse

To the extent permitted by law, you may be responsible for losses, claims or reasonable costs directly arising from your unlawful use of the Platform, deliberate fraud, infringement of another person's rights or material breach of these Terms.

This provision does not require a consumer to indemnify Karibio for Karibio's own unlawful conduct, negligence or obligations that cannot lawfully be transferred.

PART S — FORCE MAJEURE AND EVENTS OUTSIDE CONTROL

53. Extraordinary Events

A Booking or Service may be affected by events outside the reasonable control of Karibio or a Provider, including:

• severe weather;
• natural disasters;
• epidemics or public-health emergencies;
• government restrictions;
• civil unrest;
• strikes;
• transport disruption;
• utility failures;
• telecommunications outages;
• cybersecurity incidents;
• fire;
• flood; or
• other exceptional events.

The consequences for a Booking will depend on:

• applicable law;
• the Provider's terms;
• whether the Service can still be provided;
• refund or rebooking rights; and
• the circumstances of the event.

This clause does not remove a refund or other remedy required by law.

PART T — DISPUTES AND GOVERNING LAW

54. Resolving Concerns Informally

Before commencing formal proceedings, we encourage Customers to contact Karibio so that the issue can be reviewed and, where possible, resolved.

This does not prevent you from exercising an urgent legal right or approaching a competent regulator, tribunal, court or consumer-protection authority.

55. Governing Law

These Terms are governed by the laws of Kenya, subject to any mandatory legal rights that apply to you.

Relevant Kenyan laws may include, where applicable:

• the Constitution of Kenya;
• the Consumer Protection Act;
• the Competition Act;
• the Data Protection Act, 2019;
• the Kenya Information and Communications Act;
• applicable electronic-transaction rules;
• applicable tourism, transport, hospitality and licensing laws; and
• other relevant national or county legislation.

56. Courts and Other Lawful Forums

Subject to any mandatory jurisdiction, consumer-protection or dispute-resolution rights, disputes concerning these Terms may be brought before courts of competent jurisdiction in Kenya.

Nothing in these Terms prevents a person from making a lawful complaint to a competent regulator or authority, including where applicable:

• the Office of the Data Protection Commissioner;
• the Competition Authority of Kenya;
• another relevant regulator; or
• a lawful consumer-protection body.

PART U — CHANGES TO THESE TERMS

57. Updating These Terms

Karibio may update these Terms to reflect:

• changes in law;
• regulatory guidance;
• changes in Platform functionality;
• changes in the Services offered;
• security requirements;
• changes in payment or Booking processes; or
• improvements to our contractual framework.

The latest version and “Last Updated” date will be displayed on the Platform.

Material changes will apply prospectively unless law or the nature of the change requires otherwise.

Where a material change affects an existing Booking, the terms accepted when that Booking was made will generally continue to govern that Booking unless:

• the change is required by law;
• you expressly agree to the new term; or
• another lawful basis permits the change.

58. Acceptance of Updated Terms

Where legally required, Karibio may ask you to expressly accept updated Terms before continuing to use certain features.

Continued use alone will not be treated as consent where applicable law requires express consent or another specific form of agreement.

PART V — GENERAL LEGAL TERMS

59. Entire Agreement

These Terms, together with the documents expressly incorporated into them and the conditions presented for a specific Booking, form the agreement governing your use of Karibio and the relevant transaction to the extent applicable.

Specific Booking conditions take priority over general provisions where they clearly relate to that Booking, except where doing so would conflict with mandatory law.

60. Severability

If a provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where legally possible.

The remaining provisions will continue to apply.

61. No Waiver

If Karibio does not immediately enforce a provision of these Terms, that does not automatically mean Karibio has waived the right to enforce it later.

A waiver is effective only to the extent permitted by law and clearly intended.

62. Assignment

You may not transfer material rights or obligations under a Booking to another person where the nature of the Service, Provider rules or applicable law prevents it.

Karibio may transfer its rights or obligations as part of a lawful corporate restructuring, merger, acquisition or transfer of business, provided this does not unlawfully reduce your rights.

63. Language

Karibio may make these Terms available in multiple languages.

Translations are intended to make the Terms easier for Customers to understand.

If there is a material inconsistency between translations, the English version may be used as the reference version to the extent permitted by applicable law, provided this does not override mandatory rights or disclosure requirements applicable to the Customer.

64. Headings

Section titles and headings are provided for convenience and do not independently alter the meaning of these Terms.

PART W — CONTACT DETAILS

65. Contacting Karibio

Questions, complaints, notices or requests concerning these Terms may be directed to:

Karibio®
Operated by: Odysify Tours & Travels Limited
Physical Address: Nairobi, Kenya
Postal Address: 10319-00100, Nairobi, Kenya
Customer Support Email: support@karibio.com
Legal/Compliance Email: info@karibio.com
Telephone: +254 710 137 465

PART X — ACKNOWLEDGEMENT

66. Your Agreement

Before creating an Account or completing a transaction where acceptance is required, Karibio may ask you to confirm that you agree to these Terms.

The recommended acknowledgement is:

“I agree to the Terms & Conditions and acknowledge that I have read the Privacy Notice.”

The Privacy Notice explains how personal data is processed. Acknowledging the Privacy Notice is not the same as giving consent to optional processing that legally requires separate consent.

© 2026 Odysify Tours & Travels Limited, trading as Karibio®. All rights reserved.

KARIBIO® COOKIE POLICY

Effective Date: 5 October 2026
Last Updated: 5 October 2026

1. About This Cookie Policy

This Cookie Policy explains how Karibio® uses cookies and similar technologies when you visit or use the Karibio website, mobile applications and related digital services.

Karibio® is operated by Odysify Tours & Travels Limited, trading as Karibio®.

In this Cookie Policy, “Karibio”, “we”, “us” or “our” means Odysify Tours & Travels Limited, unless the context requires otherwise.

This Cookie Policy should be read together with our:

• Privacy Notice;
• Terms of Service;
• applicable Booking Conditions; and
• other notices presented when you use a particular feature or Service.

This Policy explains:

• what cookies are;
• the types of cookies and similar technologies we may use;
• why we use them;
• which technologies may require your consent;
• how you can change your preferences;
• how third parties may use cookies or similar technologies; and
• how to contact us about cookies and tracking technologies.

PART A — UNDERSTANDING COOKIES

2. What Is a Cookie?

A cookie is a small text file or similar data record that a website may store on or access from your browser or device.

Cookies can perform functions such as:

• keeping you signed in;
• remembering preferences;
• maintaining a secure session;
• remembering information during a Booking;
• protecting against fraud;
• measuring Platform performance;
• understanding how features are used; or
• supporting advertising or marketing where permitted.

Cookies may contain identifiers, timestamps, preferences or other technical information.

A cookie does not necessarily identify you by name. However, cookies and similar technologies may involve personal data where the information can identify, relate to or be linked with an identifiable person or device.

3. Similar Technologies

Karibio may also use technologies that perform functions similar to cookies.

These may include:

• local storage;
• session storage;
• software development kits (“SDKs”);
• pixels;
• tags;
• scripts;
• device identifiers;
• application identifiers;
• server-side identifiers;
• web beacons;
• mobile analytics technologies; or
• other comparable technologies.

References to “cookies” in this Policy may include these similar technologies where appropriate.

4. First-Party and Third-Party Cookies

First-Party Cookies

First-party cookies are set or controlled by Karibio or on behalf of Karibio for operation of the Platform.

They may be used for purposes such as:

• authentication;
• security;
• session management;
• Booking functionality;
• preferences; and
• Platform performance.

Third-Party Cookies

Third-party cookies or similar technologies may be placed or controlled by organisations other than Karibio.

These may include providers of:

• analytics;
• maps;
• payment services;
• fraud prevention;
• customer support;
• embedded content;
• social media;
• advertising; or
• other Platform functionality.

Where a third party independently determines how information collected through its technology is used, its own privacy and cookie information may apply.

PART B — TYPES OF COOKIES WE MAY USE

5. Strictly Necessary Cookies

Strictly necessary cookies are required for core Platform functions.

They may be used to:

• maintain a secure session;
• authenticate a signed-in user;
• protect forms against cross-site request forgery;
• maintain Booking or checkout state;
• remember security-related choices;
• prevent abuse;
• balance Platform traffic;
• maintain Platform availability; or
• provide a feature specifically requested by you.

Examples may include:

• session identifiers;
• security tokens;
• authentication state;
• load-balancing identifiers; and
• temporary Booking-session information.

Because these technologies may be necessary to provide the Platform or a feature you specifically request, Karibio may use them without relying on consent where permitted by applicable law.

Disabling strictly necessary cookies may prevent important parts of the Platform from working correctly.

6. Functional and Preference Cookies

Functional cookies may help Karibio remember choices that improve your experience.

These may include:

• preferred language;
• preferred currency;
• destination or search preferences;
• display settings;
• accessibility preferences;
• recently viewed Services; or
• other optional preferences.

Some functional cookies may be necessary to provide a feature you request. Others may be optional.

Where consent is legally required for a functional technology, Karibio will seek that consent before activating it.

7. Analytics and Performance Cookies

Analytics and performance technologies may help us understand how the Platform is used.

They may collect information concerning:

• pages viewed;
• features used;
• search interactions;
• Booking-flow steps;
• approximate technical location;
• device type;
• browser type;
• operating system;
• referral source;
• error events;
• application crashes;
• page-load performance;
• session duration; and
• aggregated usage patterns.

We may use this information to:

• measure Platform performance;
• identify technical problems;
• improve search;
• improve Booking flows;
• understand feature engagement;
• improve accessibility;
• improve security;
• develop new features; and
• improve the overall user experience.

Where analytics technologies are optional and applicable law requires consent, they will not be activated until the required consent has been obtained.

8. Advertising and Marketing Cookies

Karibio may use advertising or marketing technologies where lawfully permitted.

These technologies may help:

• measure the effectiveness of marketing;
• understand whether a campaign led to a visit or Booking;
• limit repeated advertisements;
• build audiences;
• personalise advertising;
• understand interactions with promotional content; or
• support advertising on third-party platforms.

Advertising and marketing cookies are not required for core Platform operation.

Where consent is legally required, Karibio will seek separate consent before activating such technologies.

Refusing optional marketing cookies should not prevent you from using the core Booking functions of Karibio.

9. Social Media and Embedded Content

The Platform may contain features or content supplied by third parties, such as:

• social media buttons;
• embedded maps;
• videos;
• widgets;
• reviews;
• chat services; or
• other external content.

The provider of that feature may use cookies or similar technologies when you interact with it.

Where the technology is optional and requires consent, Karibio will seek to prevent activation until the required preference has been recorded.

Third-party services may process information according to their own policies.

PART C — WHY WE USE COOKIES

10. Authentication and Account Security

Cookies may be used to:

• identify an active session;
• keep you signed in where appropriate;
• protect Account access;
• detect unusual login activity;
• prevent account takeover;
• support logout functions; and
• protect against unauthorised requests.

Security cookies may be essential to Platform operation.

11. Booking and Transaction Functionality

Cookies or similar technologies may help maintain information while you:

• search for a Service;
• select dates;
• select a room, restaurant, activity or transport option;
• enter Guest details;
• move through Booking steps;
• return from a payment provider;
• receive confirmation; or
• manage an existing Booking.

These cookies may prevent information from being lost as you move between pages.

12. Preferences

Where enabled, cookies may remember information such as:

• language;
• currency;
• destination;
• search filters;
• display preferences;
• accessibility choices; or
• other settings.

This can reduce the need to select the same preference repeatedly.

13. Security and Fraud Prevention

Karibio may use cookies and related technologies to:

• detect automated attacks;
• identify suspicious sessions;
• prevent fraudulent Bookings;
• detect unusual payment behaviour;
• prevent duplicate or abusive submissions;
• protect forms;
• protect Accounts; and
• maintain Platform integrity.

Information collected for security purposes may be retained where reasonably necessary to investigate or prevent abuse.

14. Platform Analytics

Where permitted, analytics technologies may help us understand:

• which features are useful;
• where users experience difficulty;
• how users navigate the Platform;
• where technical errors occur;
• how quickly pages load;
• whether mobile or desktop interfaces perform correctly; and
• how Karibio can improve.

Where possible and appropriate, analytics information may be aggregated or de-identified.

15. Marketing Measurement

Where permitted, optional tracking may help Karibio understand:

• whether an advertisement was viewed;
• whether a marketing link was selected;
• whether a campaign resulted in a Booking;
• which promotions perform effectively; or
• whether advertising should be shown less frequently.

Marketing tracking will be managed separately from cookies required for core Platform operation where required by law.

PART D — CONSENT AND COOKIE PREFERENCES

16. Cookie Consent

Karibio distinguishes between cookies that are necessary to provide the Platform and optional technologies that may require your consent.

Where consent is required, Karibio will seek to ensure that:

• the purpose of the technology is explained;
• the choice is presented clearly;
• consent is not assumed merely because you continue browsing;
• optional technologies are not bundled unnecessarily with essential services;
• you can make a genuine choice; and
• you can later withdraw or change that choice.

Accepting Karibio's Terms of Service or acknowledging the Privacy Notice does not automatically mean you consent to optional cookies.

17. Cookie Banner or Preference Centre

Where applicable, Karibio may provide a cookie banner or preference centre allowing you to:

• accept all optional cookies;
• reject non-essential cookies;
• enable selected categories;
• disable selected categories; or
• review additional information.

The exact categories displayed may depend on which technologies are currently used on the Platform.

Strictly necessary technologies may remain active because disabling them could prevent the requested Platform functions from working.

18. Withdrawing or Changing Consent

Where processing relies on your consent, you may withdraw or change that consent.

You should be able to do this through an available cookie-preference control where Karibio provides one.

Withdrawing consent does not make previous lawful processing unlawful.

After you withdraw consent, Karibio will seek to stop future use of the relevant optional technologies as soon as reasonably practicable.

Information already collected may still be retained where another lawful basis or legal obligation permits retention.

19. Remembering Your Cookie Choice

Karibio may use a necessary preference record to remember whether you:

• accepted optional cookies;
• rejected optional cookies; or
• selected particular cookie categories.

Without such a record, the Platform may need to ask for your preferences repeatedly.

This preference record should not itself be used for unrelated advertising or profiling.

PART E — BROWSER AND DEVICE CONTROLS

20. Browser Cookie Settings

Most browsers allow you to control cookies.

Depending on your browser, you may be able to:

• view stored cookies;
• delete cookies;
• block all cookies;
• block third-party cookies;
• allow cookies only for selected sites;
• clear cookies when the browser closes; or
• receive warnings before cookies are stored.

Browser settings differ between providers and versions.

Blocking all cookies may cause important Karibio functions to stop working correctly.

21. Mobile Applications

Mobile applications may use:

• SDKs;
• device identifiers;
• application storage;
• push-notification identifiers;
• analytics tools; or
• similar technologies.

You may be able to control certain permissions through your mobile-device settings, including:

• location;
• notifications;
• advertising identifiers;
• photos or media;
• camera; and
• other device permissions.

Disabling a permission may prevent a feature that depends on that permission from operating.

22. Location Permissions

Precise location access is controlled separately from ordinary browser cookies.

Where Karibio requests precise device location, your browser, mobile operating system or device will normally provide a permission control.

You can normally withdraw location permission through your device or browser settings.

Disabling location may affect features such as:

• nearby hotels;
• nearby restaurants;
• nearby attractions;
• map results;
• directions;
• pickup locations; or
• other location-based Services.

23. Do Not Track and Similar Signals

Browsers and devices may offer privacy signals or tracking-preference mechanisms.

Industry implementation of these signals may vary.

Karibio may review recognised privacy-control mechanisms and adapt Platform behaviour where legally required or technically appropriate.

Your cookie-preference settings on Karibio remain the primary way to communicate optional-cookie choices where such controls are provided.

PART F — THIRD-PARTY SERVICES

24. Analytics Providers

Karibio may use third-party analytics providers to understand Platform performance and usage.

Depending on configuration, these providers may receive technical information such as:

• device information;
• browser information;
• approximate location;
• pages or screens viewed;
• events;
• session information; and
• interaction data.

Karibio will seek to configure optional analytics consistently with applicable consent requirements.

25. Maps and Location Services

Karibio may integrate map or location services to provide:

• map displays;
• directions;
• nearby Services;
• geocoding;
• destination search; or
• location-based features.

These services may process technical data or device information under their own terms.

Where optional tracking is involved, applicable consent requirements will be considered.

26. Payment Providers

Payment providers may use necessary cookies or security technologies to:

• authenticate transactions;
• prevent fraud;
• maintain payment sessions;
• comply with financial obligations; and
• complete payments.

Karibio does not control every technology used independently on a bank, mobile money operator, card processor or payment gateway's own website or application.

You should review the relevant provider's privacy information where appropriate.

27. Social Media Services

If Karibio offers social-sharing buttons, login integrations or embedded social content, the relevant social media provider may collect information when you interact with that feature.

Karibio will seek to treat non-essential social tracking as optional where required by applicable law.

PART G — DIRECT MARKETING

28. Marketing Communications

Cookies and online identifiers may sometimes be used alongside personal data for marketing.

Karibio will seek to comply with applicable Kenyan requirements for direct marketing.

Where required, this includes:

• informing you where data may be used for direct marketing;
• obtaining appropriate consent;
• providing a clear way to opt out;
• respecting withdrawal or opt-out requests; and
• avoiding disguised or misleading marketing communications.

Rejecting marketing cookies does not necessarily unsubscribe you from marketing messages sent through a different channel.

You may need to change your communication preferences separately.

29. Opting Out of Direct Marketing

Where Karibio sends direct marketing electronically, we will seek to provide an accessible method for you to stop receiving those communications.

You may also contact:

support@karibio.com

or

info@karibio.com

to request changes to relevant marketing preferences.

Essential communications concerning a Booking, Account, payment, security event or legal matter are not marketing messages and may still be sent where necessary.

PART H — COOKIE RETENTION

30. How Long Cookies Last

Cookies may be either:

Session Cookies

These generally expire when you close your browser or when the relevant session ends.

Persistent Cookies

These remain for a defined period or until deleted.

The lifespan of a cookie depends on its purpose.

Karibio seeks not to retain cookie identifiers for longer than reasonably necessary for the purpose for which they are used.

31. Retention of Information Collected Through Cookies

Information collected through cookies or similar technologies may be retained according to:

• the purpose of the technology;
• security requirements;
• analytics needs;
• legal obligations;
• fraud investigations;
• consent status;
• contractual obligations; and
• Karibio's applicable retention practices.

Where information is no longer reasonably required, Karibio may delete, aggregate, anonymise or otherwise securely dispose of it subject to applicable law.

For broader information about retention of personal data, see the Karibio Privacy Notice.

PART I — INTERNATIONAL PROCESSING

32. Technologies Operated Outside Kenya

Some cookie, analytics, map, cloud, security, support or other technology providers may process information outside Kenya.

Where personal data is transferred outside Kenya, Karibio will seek to ensure the transfer is handled consistently with applicable Kenyan data-protection law.

Depending on the circumstances, this may involve:

• appropriate safeguards;
• contractual protections;
• recognised transfer mechanisms;
• another lawful basis; or
• consent where legally required.

More information about international transfers is available in the Karibio Privacy Notice.

PART J — YOUR DATA PROTECTION RIGHTS

33. Rights Relating to Personal Data

Where cookie or tracking information constitutes personal data, you may have rights under applicable Kenyan law, including rights concerning:

• information about processing;
• access;
• correction;
• deletion where applicable;
• objection;
• restriction where applicable;
• withdrawal of consent; and
• complaints.

The exact right available may depend on the relevant processing activity and lawful basis.

For more information, see the Karibio Privacy Notice.

34. Exercising Your Rights

Privacy or cookie-related requests may be sent to:

info@karibio.com

Customer-support enquiries may also be sent to:

support@karibio.com

We may request reasonable information to verify your identity before acting on a request involving personal data.

You may also have the right to raise a complaint with the Office of the Data Protection Commissioner of Kenya (ODPC).

PART K — CHILDREN

35. Children and Tracking Technologies

Karibio's general Account and Booking Services are intended for persons aged eighteen (18) years or older.

Karibio will seek to exercise particular care where a technology could involve the personal data of a child.

We do not intend to knowingly use children's personal data for behavioural advertising without an appropriate lawful basis.

Where consent from a parent or guardian is required by law, Karibio will seek to comply with that requirement.

PART L — SECURITY

36. Security of Cookie Information

Karibio seeks to apply reasonable technical and organisational measures to protect personal data processed through cookies and similar technologies.

Depending on the technology, measures may include:

• secure transmission;
• restricted access;
• encryption where appropriate;
• limited retention;
• security monitoring;
• access controls; and
• vendor safeguards.

No internet technology can guarantee absolute security.

PART M — CHANGES TO THIS COOKIE POLICY

37. Updating This Policy

Karibio may update this Cookie Policy to reflect:

• changes in the cookies or technologies we use;
• new Platform functionality;
• changes in third-party providers;
• changes in law;
• regulatory guidance;
• security improvements; or
• changes in our privacy practices.

The current version and “Last Updated” date will be displayed on the Platform.

Where a material change affects optional tracking or consent choices, Karibio may seek updated consent where required.

PART N — CONTACTING KARIBIO

38. Cookie and Privacy Contact Details

Questions, complaints or requests concerning cookies, tracking technologies or privacy may be directed to:

Karibio®
Operated by: Odysify Tours & Travels Limited
Physical Address: Nairobi, Kenya
Postal Address: 10319-00100, Nairobi, Kenya
Customer Support Email: support@karibio.com
Legal/Compliance Email: info@karibio.com
Telephone: +254 710 137 465

PART O — KENYAN DATA PROTECTION FRAMEWORK

39. Applicable Law

This Cookie Policy is intended to operate consistently with applicable Kenyan law, including where relevant:

• the Constitution of Kenya, including the right to privacy;
• the Data Protection Act, 2019;
• the Data Protection (General) Regulations;
• applicable data-protection registration and enforcement regulations;
• the Kenya Information and Communications Act;
• applicable consumer-protection requirements; and
• other applicable legislation.

Where this Cookie Policy conflicts with a mandatory legal requirement, the mandatory legal requirement prevails.

PART P — RELATIONSHIP WITH OTHER KARIBIO POLICIES

40. Privacy Notice

The Karibio Privacy Notice provides broader information about how Karibio collects, uses, shares, stores and protects personal data.

This Cookie Policy provides more specific information about cookies and related technologies.

The two documents should be read together.

41. Terms of Service

Use of the Karibio Platform is also governed by the Karibio Terms of Service.

Acceptance of the Terms of Service is separate from consent to optional cookies.

You should not be required to consent to non-essential cookies merely in order to access core Platform functions where those cookies are not necessary to provide those functions.

PART Q — COOKIE PREFERENCE WORDING

42. Recommended Cookie Banner

Karibio may use wording substantially similar to the following:

“We use necessary cookies to operate and secure Karibio. With your permission, we may also use optional analytics and marketing technologies to understand Platform usage and improve your experience. You can accept, reject or manage optional cookies at any time.”

Recommended controls:

• Accept optional cookies
• Reject non-essential cookies
• Manage preferences

Necessary cookies should be identified separately and should not be represented as optional where they are genuinely required to provide the requested service.

43. Recommended Preference Categories

Where the relevant technologies are actually in use, the preference centre may use categories such as:

Necessary

Required for security, login, Booking and essential Platform functionality.

Functional

Helps remember optional preferences and improve convenience.

Analytics

Helps Karibio understand Platform performance and usage.

Marketing

Supports advertising measurement, audience selection or promotional personalisation where permitted.

Karibio should not display a cookie category merely because it is common industry practice. The preference centre should reflect the technologies actually deployed on the Platform.

© 2026 Odysify Tours & Travels Limited, trading as Karibio®. All rights reserved.